You’ll learn how to systematically analyse and resolve complex software and network issues. You’ll understand how to assess network performance, diagnose problems, and use tools/techniques to fix them
You’ll practice communicating technical issues and solutions clearly to people with non-technical backgrounds, improving clarity and customer satisfaction.
You’ll also learn how to merge technical troubleshooting skills with effective customer-facing communication and service strategies.
This is a short, beginner-level module that you can complete at your own pace (roughly one hour). The module includes video lessons, readings, one assignment, and discussion prompts. Through real-world scenarios and practical examples, you’ll apply your learning to diagnose and solve software or network problems while also managing the user support side of things.
In today’s tech-driven environment, issues with software, hardware or networks can happen anytime. Being able to diagnose and fix these efficiently while also explaining the problem and solution clearly to customers or stakeholders is a major advantage. This course prepares you for roles like IT support, help-desk technician or network support.